Microsoft Update Freezes

There is a very good chance that you are seeing the effects of a hijackware

NB: If you had no anti-virus application installed or the subscription had
expired *when the machine first got infected* and/or your subscription has
since expired and/or the machine’s not been kept fully-patched at Windows
Update, don’t waste your time with any of the below: Format & reinstall
Windows. A Repair Install will NOT help!

1. See if you can download/run the MSRT manually:

NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.

2. [WinXP ONLY!! =>] Run the Windows Live Safety Center’s ‘Protection’ scan
(only!) in Safe Mode with Networking, if need be:

3. Run a /thorough/ check for hijackware, including posting requested logs
in an appropriate forum, not here.

Checking for/Help with Hijackware:


**Chances are you will need to seek expert assistance in…php?board=10.0,,,, or other appropriate forums.**

If these procedures look too complex – and there is no shame in admitting
this isn’t your cup of tea – take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.

Start a free Windows Update support incident request:…spx?gprid=6527

Support for Windows Update:

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.

~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience – since 2002

fulano5321 wrote:
> I have windows XP SP2
> Microsoft update works to the searching for updates screen and it hangs
> there for over a day, I don’t think the automatic updates work either.

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