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How to block your lost / stolen phone or tablet

The Government of India, earlier this week, launched a new online portal called the Central Equipment Identity Register (CEIR) for blocking or tracking stolen phones.

The website allows users to put a request for blocking a stolen or a lost smartphone, unblock a found mobile, and even check the request status. First things first, users need to know the IMEI number which is written on the mobile’s retail box or on the invoice. The IMEI number of a particular mobile can also be found by dialling *#06#.

The user can block the device by any one of the following means:

How to block a lost/stolen mobile phone

  • Through a form submitted on this website. The procedure to do it is as follows: –
    1. File a report with the police, and keep a copy of the report.
    2. Get a duplicate SIM Card for the lost number from your telecom service provider (eg, Airtel, Jio, Voda/Idea, BSNL, MTNL etc.).
    3. Get your documents ready – a copy of police report and an Identity Proof must be provided. You can also provide the mobile purchase invoice.
    4. Fill out the request registration form for blocking the IMEI of lost/stolen phone, and attach the required documents. Click here to go to the form.
    5. After submitting the form, you will be given a Request ID. The same can be used for checking the status of your request and for unblocking the IMEI in future.
  • Through TSP’s specified customer outlets.
  • Through State Police.

How to unblock a blocked device?

To unblock a lost/stolen device, the user has to report to local Police that it is found. After that user can unblock the device by any one of the following means:

  • Through a form submitted on this website. The procedure to do it is as follows: –
    1. Fill out the request registration form for unblocking the IMEI of found phone. Click here to go to the form.
    2. After submitting the form, the IMEI will be unblocked.
  • Through TSP’s specified customer outlets.

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