With a growing number of Alienware M11x notebook owners complaining about faulty hinges on the machine, Dell is now planning to introduce a “hinge fix program” in a bid to placate these worried, and often indignant, M11x-R1/R2 customers.
“We apologize for this process taking so long. We have an ETA around March for when the M11x-R1/R2 Hinge fix program will be started,” wrote Chris M, Dell’s forum liaison, on the Alienware forum. However, a start date range for the program has yet to be finalized and depends on a third-party vendor.
“When it does begin, all who have the hinge defect will get it repaired regardless of the warranty end date. We know that you deserve the re-designed Hinge and we will make it happen.”
While this latest announcement from Dell is sure to comfort worried customers, the fact is the company has already taken far too long to come up with a fix. The last time the PC vendor assured everyone that its “relevant internal teams” were looking into the matter was back in November, 2010. As it turns out, they are still at it.