a recruitment representative at Accenture. I am writing to you with regard to a few career opportunities (listed below) at Accenture that you might be interested in:
Job Title: Service desk
Exp: 2yrs to 8.5yrs
* Review incoming work (incidents / Service Requests), for sufficient information to facilitate effective incident or request processing.
* Escalate incidents and Service Requests to the appropriate resolver organisation team, and monitor progress
* Notify incident escalation to Group IM, supplier or interfacing supplier as per the defined incident management escalation procedures.
* Validate escalation closure and determine communication requirements in line with published escalation procedures.
* Assist in the development of P1 & P2 incident notifications
* Communicate the status of all open P1 & P2 incidents
* Provide ticket updates to various stakeholders like Local service Desks and Enterprise Service Providers
* Ticket reassignments between Enterprise Service Providers
* Assist Support Central and ITSM access issues by coordination with Accenture Methods and Tools
* Publish communications by ServiceNow or Email
* Service Recovery of the DSATs to complete the RCA
* Record and activate MOTD, post approval from the authorized person
* Ensure no breaches of Zero Tolerance Parameters (ZTP)
* Maintain high level of enthusiasm during the client call, throughout the shift Knowledge and Skills
* Ability to work effectively in a team and remote environment
* Self-motivated and able to work autonomously with minimal direction and drive own work area, as well as being a team player
* Ability to make decisions real-time to meet client needs
* Excellent oral and written communication skills
* Strong Interpersonal skills with strong influencing and persuading skills
* Strong analytical skills and problem solving ability
Nice to have * ITIL v3 awareness
If any of the above opportunities interests you, kindly share your updated resume with the following details:
Also, I would request you to share this mail with individuals within your network who have a profile similar to yours and enable them to pursue a career with us.
Please feel free to write back regarding any queries that you might have around careers at Accenture.
Thanks and have a nice day!
Accenture Recruitment Team